Response Recovery From a Crisis – Learning Resources For University Students

by | Mar 1, 2022

Response and recovery from a crisis.

Learning resources for University students.

  • Tourism destination management
  • Risk management course
  • Stakeholder engagement
  • Strategic planning
  • Communications
  • Leadership

With the support of Griffith University (Australia), this learning activity is aimed at second or third-year university students studying tourism destination management or risk management courses.


On the 8th September 2019, a bushfire destroyed most of the heritage-listed buildings at Binna Burra Lodge, adjacent to Lamington National Park in Queensland, Australia. This case study explores the prevention, preparedness, response, and recovery from this event. This case study was prepared by researchers from the Griffith Institute for Tourism at Griffith University and the EarthCheck Research Institute. It is informed by interviews with key stakeholders in the immediate aftermath of the event, as well as documents and media that captured this event. Given the extent of the disaster, the expertise of key stakeholders involved and the proactive response from government and the local community, this case study provides thought-provoking teaching and learning activities to prompt critical thinking amongst future tourism industry workers. Moreover, this case study supports more informed disaster preparedness and planning for tourism industry workers when responding to similar events in the future.

Cotterell D., Gardiner S., Novais M.A., Montesalvo N., Westoby R. (2022) Decision-Making in Times of Crisis: Bringing Back Binna Burra Postbushfire. In: Sigala M., Yeark A., Presbury R., Fang M., Smith K.A. (eds) Case Based Research in Tourism, Travel, Hospitality and Events. Springer, Singapore. 


With the support of Purdue University, Indiana, USA


Day, J and  Noakes, S. (2021), Ecotourism and climate change. In Fennel, D. Routledge Handbook of Ecotourism, Taylor and Francis Group

DOI eBook ISBN9781003001768



Climate change has increasing impacts on society and the natural world as we progress through the century. While many ecotourism products work diligently to reduce their carbon footprint and mitigate greenhouse gas production, the growing climate crisis will require ecotourism products to adapt to changing circumstances. Ecotourism, with its dependence on the environment and nature, will be disproportionately impacted by these changes. There is an immediate need for ecotourism organizations to increase their resilience and build their adaptation capacity.

Binna Burra Lodge (BBL), an ecotourism resort in the rainforest of Southeast Queensland, Australia, provides a critical case study on the implications of climate change on ecotourism businesses. In 2019, despite being prepared for disaster, large sections of BBL, including heritage-listed buildings, were destroyed by wildfires linked to climate change. This chapter examines the challenges faced by BBL management and the actions they took before and after the wildfire to ensure that the lodge not only recovered but built back better prepared for new climate-related impacts, based on core ecotourism principles.  

Day,D., Sydnor, S., Marshall, M., Noakes, S. (2021) Ecotourism, regenerative tourism, and the circular economy. In Fennel, D. Routledge Handbook of Ecotourism, Taylor and Francis Group

DOI eBook ISBN9781003001768 

Ecotourism has led to the adoption of sustainable tourism practices. Ecotourism practitioners’ commitment to protecting the natural environment and supporting local cultural heritage has meant that ecotourism has often been at the cutting edge of new techniques. The emergence of two interrelated approaches—circular economy principles and regenerative development—has a significant influence on ecotourism. The growing significance of circular economy practices is placing a new focus on managing the inputs and outputs in the production of tourism products and experiences. Regenerative tourism advocates propose that tourism must not merely reduce negative impacts but purposely aim to improve the communities in which tourism takes place.

The chapter examines these core concepts and examines the application of these approaches in the context of an established ecotourism resort, Binna Burra Lodge (BBL), located in the rainforests of South East Queensland. Wildfires severely impacted BBL in 2019, and its ongoing recovery illustrates how ecotourism businesses can apply circular economy and regenerative principles.