It is with great sadness that we share the news that Binna Burra Lodge has suffered significant structural loss during recent bushfires.
The Lodge site currently remains isolated with surrounding fires still burning uncontrolled, but we are pleased to say that all staff and guests were safely evacuated in advance of the fire.
Due to the loss of our business, we have only minimal staff to take care of the shutdown of services and coordinate the long process of rehabilitation.
We understand that some facilities for accommodation, dining and activities have been totally destroyed, but cannot know the full extent of the damage. Access to the site remains restricted at this time. This situation means that insurance assessors and Binna Burra management are not be able to assess the extent of the damage, nor begin the process of claims.
It is Binna Burra's intention to meet all its obligations and maintain its well-earned guest reputation now and into the future. Over the coming weeks we will be reaching out to all guests to advise on future and missed bookings. Our inability to access the Lodge site means that all processes are taking longer than we had hoped, we are waiting to find out the exact state of Binna Burra's facilities.
We're grateful of your patience during this time and please contact your travel insurance provider or credit card issuer to discuss any immediate financial assistance that may be available.
We appreciate your cooperation and understanding with this ongoing matter. Further information will be posted to our website when available.
contact information
At present, we are locating a temporary office. Currently, we can only be contacted by email reception@binnaburralodge.com.au
options for guests
Currently we do not have telephone staff available to deal with the enormous number of enquiries that we are receiving. To assist us to manage this enormous task, we invite all future guests to choose one of the following options, click the link and then fill in the form. Donating your future booking value will greatly assist in bringing Binna Burra back to life; Credit will allow you to secure a future booking; Refunds are possible but will take some time to process.
DONATION
Convert your booking into a donation to help with the costs of the rehabilitation and rebuilding of Binna Burra Lodge.
CREDIT
It is Binna Burra’s full intention to reopen for business in the future. However, the timeframe for this is currently unknown.
REFUND
Refunds will be available but the time frame in which we can provide them is still unknown. We apologise for any inconvenience.
suppliers & service providers
Binna Burra is committed to meeting all of its obligations but due to the catastrophic loss of our business due to the QLD bushfires we ask all suppliers and providers to patiently await further advice. A complete list has been compiled and you will be receiving notification of payment and other arrangements in due course. A temporary office is currently being established to allow us to begin processing all administrative and accounts related business.
GoFundMe
This effort is being led by the volunteer group Friends of Binna Burra (FOBBs), who have assisted Binna Burra Lodge with heritage preservation and specialized projects since 1984.
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