TERMS AND CONDITIONS

Binna Burra Lodge Standard Booking terms apply to all reservations made under a direct contract with Binna Burra Lodge (phone, email, Binna Burra Lodge’s website, or in-person).  Exact terms may vary for bookings made through a third-party agent, website, or service.  Third-party booking terms are final, and exceptions cannot be made by Binna Burra Lodge.

Payment Terms

Full Payment is required as a deposit to secure all reservations.  Bookings cannot be held on a tentative basis without a paid deposit. Upon receipt of full payment, a booking confirmation email will be sent, it is your responsibility to check all details and contact reservations immediately with any questions. Please note whilst we do our best to meet room requests, specific allocations cannot be guaranteed.

Reservations for which payment has failed to process will be deemed as invalid and may be cancelled 24 hours from the time which the booker was contacted for alternative payment, either via phone or email.

The credit card used for the reservation must be presented at time of check-in for security purposes. If paid via voucher or other means, a valid credit card is still required at check-in.  Some stays may require a credit card pre-authorisation –released post-departure.

All credit card transactions are subject to a non-refundable transaction fee of 1.5% for VISA and MASTERCARD and 3% for AMEX which is processed by Binna Burra Lodge. Personal cheques or cash on arrival is not an accepted payment method.

All advertised rates are published in $AUD and inclusive of Goods Service Tax (GST/VAT)

Age

You must be at least 18 years of age to book any accommodation displayed on this website or over the phone at Binna Burra Lodge. Minors under the age of 18 must be accompanied by a parent or guardian.

Payment Plans

Payment plans are only available for online bookings in our Sky Lodges, you can click here to view payment plan policies. All payment plans must be finalised 28 days prior to arrival.

 

Cancellation / Amendment Terms

  • Cancellation 28 days prior to arrival, a full refund will be provided
  • Cancellations within 28 days of arrival are non-refundable, with the full deposit forfeited
  • Cancellation within 24 hours of making reservation – full refund (cooling-off period)
  • Cancellations on day of arrival are not eligible for credit or refund, as same day cancellations leave us unable to rebook the space.
  • No refund will be offered for early room departures, or unused pre-paid meal packages. All nights booked will be charged if checking out prematurely
  • Booking amendments or 12-month credit vouchers for Sky Lodge, Safari Tents, Bunkroom accommodation are permitted 7 days or more prior to arrival.
  • Booking amendments or 12-month credit vouchers for campsite reservations are permitted 72 hours or more prior to arrival.
  • Rebooked reservations are subject to availability and additional charges on the new dates. If new dates, room type or packages are cheaper, no refund will be given outside the stated cancellation terms.
  • Cancellations and amendments for bookings on promotional/sale and non-standard rates are permitted. However, they will be subject to additional charges if moved to a period outside of the promotional period.  
  • Sales and promotions are for new bookings only and cannot be combined with any other offer or promotion, unless otherwise stated in the individual promotion terms and conditions.
  • Binna Burra Lodge recommends individual travel insurance to cover unforeseen circumstances and offers cancellation insurance through a recommended third-party partner for online bookings only.
  • Force Majeure – Binna Burra Lodge is not liable for failures due to unforeseen circumstances beyond their control (e.g. natural disasters, pandemics, war, terrorism, government actions) Obligations are suspended during such events, with no resulting liability.

Extenuating Circumstances

Where death, severe illness or serious injury occurs in the immediate family before or during the booking period and written details (such as a certificate) has been received by Binna Burra Lodge – a refund or credit voucher may be offered outside of the Standard Booking Terms.

Other extenuating circumstances not outlined above may be considered on a case-by-case basis by Binna Burra Lodge.  Applications for a refund outside of our standard Cancellation Terms must be made in writing to: [email protected]. 

Refunds

  • accepted refunds shall be credited to a Visa, Mastercard or bank account only. Cash refunds will not be provided under any circumstances.
  • refunds typically process within 5 working days, but in some circumstances may take up to 30 days to process.
  • additional security information may be requested to authorize a refund to a different payment card or bank account to that which initial payment was made.
  • all refunds will be made in $AUD. Binna Burra Lodge bares no responsibility for changes in international currency conversion rates or bank international exchange fees which may impact refund amounts.

Gift Voucher

Gift Vouchers are valid for 3 years from purchase, all bookings must be made during that period. Gift Vouchers may be used across Binna Burra range of accommodation, Retail and Food and Beverage venues. Gift Vouchers are not redeemable for cash.

Other

Binna Burra Lodge does not offer long-stay/permanent accommodation. The maximum length of stay is 15 days.